Privacy Policy

1. Information We Collect

Tesla Diagnostics collects information to provide better services to our users. The types of information we collect include:

1.1 Personal Information

• Name, date of birth, gender, and contact details
• Email address and phone number
• Residential address for home collection services
• Government-issued identification numbers (when required)

1.2 Medical Information

• Medical history and current health conditions
• Prescription details and referring physician information
• Test results and diagnostic reports
• Insurance information (if applicable)

1.3 Technical Information

• IP address and browser type
• Device information and operating system
• Cookies and usage data
• Location data (with your permission)

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling diagnostic test orders
• Providing test results and medical reports
• Scheduling appointments and home collections
• Communicating important updates and results
• Improving our services and user experience
• Complying with legal and regulatory requirements
• Preventing fraud and ensuring security

3. Information Sharing and Disclosure

We take your privacy seriously and do not sell your personal information. We may share your information in the following circumstances:

3.1 With Your Consent

We share information with your explicit consent, such as sending reports to your designated physicians or family members.

3.2 Service Providers

We work with trusted third-party service providers who assist us in operating our platform, processing payments, and delivering services. These providers are bound by confidentiality agreements.

3.3 Legal Requirements

We may disclose information when required by law, court order, or government regulations, or to protect the rights, property, or safety of Tesla Diagnostics, our users, or others.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection
• Compliance with healthcare data protection standards

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy:

• Medical records are retained as per applicable healthcare regulations (typically 7-10 years)
• Account information is retained while your account is active
• Transaction records are kept as required by financial regulations
• You may request deletion of your account, subject to legal retention requirements

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Consent Withdrawal: Withdraw previously given consent

7. Children's Privacy

Our services are available to users of all ages. For users under 18 years:

• Parental or guardian consent is required for registration
• Parents/guardians have access rights to their child's information
• We do not knowingly collect information from children under 13 without parental consent

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyze site traffic and usage patterns
• Provide personalized experiences

You can control cookie preferences through your browser settings, though some features may not function properly without cookies.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11. Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or platform notifications. The "Last Updated" date at the top indicates when this policy was last revised.

12. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: