Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by Tesla Diagnostics Polyclinics ("Tesla Diagnostics," "we," "us," or "our"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Services Description

Tesla Diagnostics provides diagnostic healthcare services including but not limited to:

• Laboratory testing and analysis
• Medical imaging and radiology services
• Home sample collection services
• Online report access and management
• Health packages and preventive care solutions

3. User Registration

To access certain features of our services, you may be required to register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and accept all risks of unauthorized access
• Notify us immediately if you discover or suspect any security breaches

4. Medical Information and Advice

The information provided through our services is for informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

5. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

6. Payment Terms

You agree to pay all fees and charges associated with your use of our services. Payment terms include:

• All fees are non-refundable unless otherwise stated in our Refund Policy
• Prices are subject to change with reasonable notice
• You are responsible for any taxes associated with your purchase
• We accept various payment methods as displayed on our platform

7. Appointment and Cancellation Policy

When booking appointments or home collection services:

• Appointments are subject to availability
• Cancellations must be made at least 2 hours before the scheduled time
• Repeated no-shows may result in service restrictions
• We reserve the right to reschedule appointments due to unforeseen circumstances

8. Test Results and Reports

Regarding test results and medical reports:

• Report delivery times are estimates and may vary based on test complexity
• Results are provided to the registered user and authorized recipients only
• We are not responsible for actions taken based on test results without proper medical consultation
• Reports remain available in your account for a minimum of 12 months

9. Intellectual Property

All content on our platform, including text, graphics, logos, images, and software, is the property of Tesla Diagnostics or its content suppliers and is protected by intellectual property laws.

10. Prohibited Activities

You agree not to:

• Use our services for any unlawful purpose or in violation of any laws
• Impersonate any person or entity or falsely represent your affiliation
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to any portion of our services
• Share your account credentials with unauthorized individuals

11. Limitation of Liability

To the maximum extent permitted by law, Tesla Diagnostics shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services.

12. Indemnification

You agree to indemnify and hold harmless Tesla Diagnostics, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of our services or violation of these terms.

13. Modifications to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through our platform. Your continued use of our services after such modifications constitutes acceptance of the updated terms.

14. Governing Law

These terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

15. Contact Information

If you have any questions about these Terms of Service, please contact us at: